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Troubleshooting

Here are the most common situations and how to resolve them.

An attribute doesn't appear in the storefront​

Check in this order:

  1. Is the theme block placed? Without the theme block, nothing is shown.
  2. Is the attribute active? Inactive attributes are hidden in the storefront (see Attributes & categories).
  3. Does the product/variant have a value? Check this in the Product preview.

Import reports "Merkmal inaktiv" (attribute inactive)​

The key points to an existing but inactive attribute. The import deliberately does not reactivate it. Use an active attribute key or activate the attribute through the API.

Import reports "Wert nicht kompatibel mit Typ …" (value incompatible with type)​

The value doesn't match the attribute's value type – e.g. text in a number attribute. Correct the value or the value type (for new attributes). For boolean, true/1/ja/yes and false/0/nein/no are allowed.

Import reports "Neues Merkmal benötigt value_type" (new attribute needs value_type)​

The key is new but the value_type is missing. Add value_type (string, number, boolean or richtext) so the app can create the new attribute. See Import values.

Import reports "Pflichtspalte fehlt" (required column missing)​

The row is missing produkt_handle, key or value. These three are required.

Product preview shows "No attributes"​

Neither the product nor the selected variant has assigned, active attributes. Load values via Import or check that the referenced attributes are active.

A variant value has no effect​

A variant value is matched by SKU. If the SKU is missing on the variant or doesn't match variant_sku in the import, the value won't land on the variant. Check the SKU and import again.

Something else doesn't work​

Note the exact wording of the message and the affected product handle or SKU, and contact your 4Sellers team.